Your own virtual mailbox. USPS compliance built in.

Innbocks is white-label virtual mailbox software for mailbox stores, pack-and-ship shops, coworking spaces, and independent CMRA operators. It gives your business the same digital tools the big virtual mailbox brands use: mail scanning, forwarding, shredding, pickup, storage, customer notifications, and online payments, all running under your own name and website. It also runs the rest of the CMRA workflow: Form 1583 with e-notarization, CRD tasks, quarterly certification, a tamper-evident chain of custody, intake from PostalMate and ShipRite, and a Partner API. Your customers sign up with you, pay into your own Stripe account, and see your brand at every step. Innbocks is the software behind the scenes; the customer relationship and your pricing stay yours.

No. Innbocks does not sell mailbox addresses to consumers and does not operate mailbox facilities. It is the software platform that mailbox operators use to run virtual mailbox services at their own locations, under their own brand. If you are looking for a personal mailbox address, a local mailbox store or CMRA can help; if you run one of those businesses, Innbocks is built for you.

Yes. Innbocks is built around the USPS Form 1583 process. Customers enter their details once, the form is pre-filled for them, e-notarization happens online, and completed forms and IDs are stored with each customer's record. The platform also tracks the ongoing work: ID expirations, quarterly certifications, and CRD record-keeping tasks, with reminders so nothing slips through the cracks. One important note: as the CMRA operator, you remain responsible for your own compliance. Innbocks organizes the paperwork and tells you what's due, but it doesn't replace your obligations to USPS.

Innbocks creates CRD tasks automatically from compliance events: when a Form 1583 is approved, a customer leaves, or an ID is replaced, the matching CRD task opens with the evidence you need to close it, and quarterly certification reminders assemble your roster before each deadline. Submissions to the USPS CRD system itself are completed by you through the USPS Business Customer Gateway, or you can use the optional managed CRD service, where the Innbocks team files the uploads for you. Either way, responsibility for CMRA compliance stays with the operator.

When mail or a package arrives, your team logs it in Innbocks in a few taps, usually just a photo of the envelope. Your customer instantly gets a branded email or text and can log in to their portal or mobile app to tell you what to do next: open and scan it, forward it, hold it for pickup, store it, or shred it. Your staff sees every request in one queue, completes it, and the customer is updated automatically. Every action is recorded, so you always have a clean history of what happened to each piece of mail.

Choose Per customer for a platform fee based on active customers, Compliance only for USPS compliance without moving your mail operation, or Complete for the full platform at one price per location. Contact our team for current pricing for your store. Store setup is free; platform billing starts when your first customer becomes active.

No. Innbocks charges a flat platform fee per active customer per month and takes no percentage of your subscription revenue. Your prices and your margin are yours. Card payments are processed through your own connected Stripe account, and standard Stripe processing fees apply to those transactions.

No. Innbocks is cloud-based and runs in a web browser, so any computer, tablet, or phone with an internet connection works. Photographing envelopes is done with a phone camera or any scanner you already own. There's no proprietary scanner, label printer, or kiosk to buy, and no software to install. If you already run a mailbox or pack-and-ship counter, the equipment you have today is almost certainly enough to get started on day one.

The Innbocks app for iOS and Android is for you and your staff. It puts intake and scanning in your team's hands: photograph an envelope or package to log it, scan documents with the phone camera instead of a flatbed scanner, and work the request queue from anywhere in the store. Your customers do not need an app. Their portal runs on your domain in any phone or computer browser.